OIG Hotline, out of an abundance of caution at this time, I am informing you of two calls I made this morning from my cell phone xxx-xxx-1467 to MasterTech Plumbing of Falmouth, MA in order to confirm an appointment set for October 27, 20233 for a plumber to winterize my family's property at 40 Gansett Rd., Woods Hole, MA.
My initial call to Denise was disconnected, and when I called back, I was routed to Lewis in dispatch.
Both of these calls were documented in their entirety, and those files can be made available to the OIG Hotline upon request.
I followed up by sending written communications to MasterTech Plumbing, summarizing our phone calls, and giving the company instructions on resetting the Lockbox code.
These written communications are available within emails sent to your attention at lanemacwilliams@gmail.com, lmacwilliams77419@gmail.com and lmacwilliams7417@gmail.com with the following subject headings and date/time stamps:
- ATTN: OIG HOTLINE Re: Fwd: Followup for Denise and MasterTech Plumber for 40 Gansett Rd. Woods Hole; sent on October 26, 2023 at 9:49 AM
- ATTN: OIG HOTLINE Re: Fwd: Communications to MasterTech Plumbing Through Online Portal; sent on October 26, 2023 at 9:50 AM
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