Lane von Herzen: Follow Up from Wells Fargo

My Third Novel's Conclusion, My Heartbreak

My heart begins to break when I think about completing this particular book -- because this narrative has sustained me like no other story I've known. It's both more personal and more universal than my other works. But beyond memory and archetype, it's a cri-de-coeur about needing to become the person one is destined to be. And in the writing, I have met my own life's work, my own fated journey -- having the sense all the while that the pages are suffused with a resonance, an energy, an electrified field that defies explanation. Writers hope and pray to be overtaken by a work in this way -- to be conscripted into passionate service of a profound story. To experience it even once in a lifetime seems a great privilege. I still have several months before this novel is complete, and this constitutes my reprieve. Because I'm not ready for the beauty to end.

Wednesday, April 19, 2023

Follow Up from Wells Fargo

Email sent to: lanemacwilliams@gmail.com. From: WFExecutiveOffice@wellsfargo.com. Date: April 19, 2023 at 7:47 AM

Re:We Received Your Concerns

Case number: 06202304181179080

Dear Lane MacWilliams:

Thank you for sharing your concerns with us. We know this needs our attention, and we're looking into it for you.

What's next

We'll respond within 10 business days from the date you contacted us. If we need more time to research and respond to you, we'll let you know.

We're here to help

We appreciate the time and effort you took to contact us. If you have questions, please contact us at 515-461-4131. We're ready to help you Monday through Friday from 7:30 a.m. to 4:00 p.m. Central Time. We accept telecommunications relay service calls.

Sincerely,

Brittany J., Executive Office Case Specialist, Enterprise Complaints Management Office

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