OIG Hotline, this is to document that I called Stanford Medicine's Guest Services on Tuesday, April 11, 2023 in order to request that a Stanford radiologist read my older son's pituitary scan dated February 18, 2023.
That call, which was well-reasoned, calm, and cordial, was documented in its entirety.
I was told that I would receive a call back from Guest Services within 24 to 48 hours.
On Thursday, April 13, 2023, I called Guest Services again to update my number to my cell phone, (415) 963-1467, given that our two landlines appear to have been disconnected by AT&T without explanation.
That call, which was likewise well-reasoned, calm, and cordial, was documented in its entirety.
I was told to expect a call back that afternoon.
On Friday, April 14, 2023, I called back to request contact from Guest Services, and was told I would receive a call back that day.
And this morning, April 17, 2023, I called Stanford Medicine's Guest Services and spoke to a staff member who told me that "Ashley," who was head of the Department, would be calling me back before noon.
All of these calls were logical, calm, and polite.
All of them were recorded in their entirety.
None of them resulted in a call back from Stanford Medicine's Guest Services.
When I have attempted to set appointments with pituitary specialists outside of Stanford, initial receptivity has been followed by "Don't you have a major university close to you? Why don't you consult with them before you come to see us." In general, there appears to be an unexplained refusal to render a second opinion on my son's pituitary MRI.
As a result, it seemed to me that Stanford's Guest Services could arrange for a second MRI reading within their own radiology department. If Stanford Medicine is afraid of liability in this circumstances, their staff at least could re-align themselves with the truth in providing an accurate reading of my son's scan dated February 18, 2023.
Yet, it appears that Stanford's Guest Services is being prevented from providing any assistance to us whatsoever.
My stalker seems to suggest that my recorded phone calls with Guest Services have been intentionally mischaracterized in witness statements to the FBI. As a result, my ability to serve as a medical advocate for my son has been entirely obstructed. The FBI, in preventing objective, expert, and ethical medical care for my son over the course of years through false diagnosis by Dr. Jacob Ballon and false witness statements by Dr. Ballon and his colleague Dr. Laurence Katznelson, now appears determined to flee the results of that neglect.
My son has a serious medical condition that Stanford and the FBI appear unwilling to acknowledge, given that both of these parties share liability for that condition.
Meanwhile, our family is suffering from terminal neglect.
Again, the FBI should not be paying corrupt physicians for false diagnoses or defamatory witness statements. Objective, evidence-based medicine truly has no place for this sort of disinformation and ethical failure.
What is the purpose of Stanford Medicine's Guest Services? According to Stanford Medicine's website, it is as follows:
Patient Relations is here to facilitate resolution for any concern or issues patients and family members may have with their experience. We strive to provide a comfortable, caring, and professional presence, while utilizing problem solving skills and effective communication, to achieve resolution to concerns. As a neutral party our team objectively investigates, initiates internal reviews, and documents issues brought to our attention, with the goal of achieving the best outcome for our patients, families and the organization.
Yet Stanford Medicine's Guest Services is, without explanation, failing in every one of these aims. A caring and professional presence? No. Problem-solving skills and effective communication? Completely absent. A neutral party? It's not neutral to accept bribes from the FBI in return for patient neglect. Objective investigation? Suppressed entirely. Internal review? I see no sign of it. Best outcome for patients and families? Deprivation of medical care is not a best outcome.
It appears that the FBI personnel responsible for preying upon the son of an FBI whistleblower are unwilling to accept responsibility for causing him grievous harm while in the care of Stanford Medicine.
Yet, the responsibility for the neglect, misdiagnosis, falsified witness statements, and a falsified radiology report in this case is clearly that of the FBI and its signatory.
Right now, my focus is on obtaining objective, ethical, expert, evidence-based medical care for my son.
The shaky self-image of the FBI handlers who have wrought this egregious harm is not my top priority.
But the FBI should cease and desist its every effort to further obstruct my son's access to the truth of his medical condition.
This agency has likely caused irreparable harm to the life of a brilliant and talented young man.
Jacob Ballon and his FBI handler are responsible. Laurence Katznelson and his FBI handler are responsible. Stanford Medicine's Guest Services and their FBI handler are responsible.
Totalitarianism or no, the moral indictment within that truth remains.
Lane MacWilliams
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