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Lane MacWilliams
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OIG Hotline investigators, please be informed that my husband was just notified in Hawaii that an unknown third party utilized our Xfinity ID and password to access our residential cable account.
Our sign-in information has not been shared with anyone with our knowledge or consent, and an illicit sign-in would be due to compromise of our sign-in information perpetrated through computer and cell phone hacks of our personal electronic devices.
This is the notification he received:
My husband has changed the password on our Xfinity account, and, perhaps more significantly, has added two-factor authentication to sign-in procedures.
Thank you for allowing us to document this concern regarding online identity impersonation.
I hereby certify that the foregoing is true and correct.
Most sincerely,
Lane MacWilliams
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